Privacy Policy

1. General

1.1 Medicoline Financial Technologies Private Limited, a company incorporated under the laws of India, having its registered address at H. No. 1-3-8650 Row H No, C-3 Mathura Park Motiram, Beed, Beed, Beed, Maharashtra, India, 431122 (“Medicoline Pharma”, “we”, “us” or “our”), manages and operates a website located at www.medicoline.in (the “Website”), where you can place wholesale orders to purchase medicines, healthcare products and/or services offered by us to licensed pharmacies, hospitals, and healthcare providers (“User” or “Users” or “you” or “your”).

1.2 This Privacy Policy, together with the Terms & Conditions (available at [Insert Link]) governs your use of the Website and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of information provided to us by you. By using, browsing, accessing, or purchasing from the Website, you consent to our practices as outlined here.

1.3 This document is an electronic record under the Information Technology Act, 2000, and does not require physical or digital signatures.

1.4 This Privacy Policy explains:

  • What information we collect
  • How we use it
  • With whom we share it
  • How we protect it
  • Your rights regarding your information

1.5 If you do not agree with this Privacy Policy, please refrain from using our Website or services.

2. Type of Information Collected

2.1 When you register or use our Website, we may collect personal and business-related information, including:

  • Name, business name, and license details
  • Mailing address, GST number, and contact number
  • Email address and login credentials
  • Order history, payment details, and account preferences

2.2 Sensitive Personal Data or Information (SPDI) may also be collected as per Indian IT Rules, such as:

  • Passwords
  • Financial information (bank account, UPI, credit/debit card details)
  • Identity verification documents (Drug License, GST Certificate)
  • Health-related information (if required under law for specific medicines)

2.3 The Website is not directed to minors. We do not knowingly collect data from individuals under 18 years.

3. Use of Information

We may collect, process, and use your Personal Information and SPDI for purposes such as:

  • To create and maintain your registered medical retailer / wholesale account.
  • To verify Drug License/GST/Business Documents.
  • To process and deliver medical retailer / wholesale orders.
  • To communicate order confirmations, invoices, and updates.
  • To provide customer support, resolve complaints, and address disputes.
  • To conduct internal research, audits, and analysis for improving services.
  • To comply with applicable laws, regulations, and government requests.
  • To detect and prevent fraudulent or illegal activity.

4. Disclosure of Information

4.1 We may share your information with:

  • Third-party service providers (payment gateways, logistics partners, IT support).
  • Regulatory bodies, if required under law (Drug Controller, GST Department, etc.).
  • Affiliates, subsidiaries, or partners for the purpose of business operations.

4.2 We may disclose your information to protect our legal rights, prevent harm, or comply with court orders and government regulations.

4.3 In the event of merger, acquisition, or reorganization, your information may be transferred subject to confidentiality safeguards.

5. Security of Information

5.1 We implement reasonable technical and organizational security measures to protect your Personal Information, including:

  • Firewalls and SSL encryption
  • Restricted access to sensitive data
  • Regular audits and compliance checks

5.2 However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or breaches beyond our reasonable control.

6. Cookies Policy

6.1 Our Website uses cookies to:

  • Store user preferences
  • Improve navigation and personalization
  • Track Website analytics and usage trends

6.2 You may disable cookies in your browser, but this may limit access to certain Website features.

7. Opt-Out Policy

  • You may opt out of receiving promotional emails or SMS by clicking “unsubscribe” or contacting us directly.
  • Essential communications (order confirmations, invoices, compliance notices) cannot be opted out of.

8. Retention of Information

We will retain your information for as long as necessary to:

  • Fulfil the purposes stated in this Privacy Policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

9. Modification

We may revise this Privacy Policy from time to time. Updates will be posted on the Website, and continued use of our services after changes implies your acceptance.

10. Grievance Redressal

If you have any questions, grievances, or complaints about this Privacy Policy, you may contact our Grievance Officer:

  • Name: Mr Ravi Sahebrao rathod
  • Designation: Grievance Officer
  • Email: grievance.officer@medicoline.in
  • Phone: 8412862113

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts at Beed Maharashtra India.